This means that out of my $495 sale, I only get $145 back. Do I have any reasonable like to stand on? Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Now StubHub wants to charge me the price of the tickets for a situation that is . I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Very difficult to believe. told me to repost them on StubHub. Combined with viagogo, we now span 90+ countries around the world. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. . I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Thank you, you have successfully subscribed to our newsletter! Did you find it helpful? It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Unfortunately, you're out of luck since you had the dreaded double-sale. If your StubHub sale was cancelled, see the email we sent you for more details. Shame on StubHub for conducting their business this way. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. How do I know I can trust these reviews about StubHub? Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I made an error when I listed my tickets for sale. POINTS & MILES. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. About an hour after I posted the tickets, I got a phone call from StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. I find that extremely hard to believe. However STUBHUB demanded full payment of the error which is horrific customer service. If you feel like StubHub cheated you, you could take action against them. StubHub ticket sellers are charged a 15% fee. I spent almost $1600 on tickets. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. I cant afford this right now. That simply means the tickets were not used. *I paid over $*** for these two tickets. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Check your recording. DoNotPay records the details of your purchase to boost your chances of winning the refund. Well start sending you the news you need delivered straight to you. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. That stinks. It was grayed out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Called customer support. StubHub's return policy is called the "FanProtect Guarantee". ConsumerAffairs is not a government agency. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I sent tickets to the user name & email address provided by StubHub. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. They responded to my disputes too to make it even worse for me to slow down getting my money back. 0 Likes . As others have replied, you don't have any grounds to dispute the fee. Fan rewards: I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Enjoy reading our tips and recommendations. Everyday: 5:00 AM - 9:00 PM Pacific time. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Yes No Still Need Help? This failed too. What can I do about this? to check out everything we offer. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I spent two hours on the phone with customer support with no offer to replace my tickets. No notifications went to Apple ID. Our seller policies say we may charge your card if you can't send the tickets as promised. Pretty frustrating. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. This department has no phone nor email? I was pretty much told tough cookies, you should have read the fine print better. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. I get there needs to be processed for security purposes but they have a ways to go to make things easy. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. The event was canceled and Stubhub changed the guarantee. Terrible experience wit StubHub. I contacted Stubhub at least 6-7 times. Vivid: $271 - $515. Use of this website signifies your agreement to our. Seating Area: 104. It was absolutely terrifying. New comments cannot be posted and votes cannot be cast. That is SCAMMING. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Travel Rewards Cards; If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Go to 'My tickets' then Orders in each one to see if you bought tickets. Theyre now telling me i will be charged 100% of the ticket price! Cookie Notice You may conclude then that refunds on StubHub tickets are possible just not probable. Do NOT use stubhub. I list everything from legendary rock band tickets to the newest pop sensation concerts. Should i cancel my card? If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. The fault lies with you alone. For more information, please see our Help us improve this article with your feedback. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Unsubscribe at any time. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Dear Sally. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. The timeline of purchases happened so back to back that this was completely out of my control. If you feel like StubHub cheated you, you could take action against them. First time 2 hours 45 mins. We purchased tickets on December 29, 2022 for the Broadway show Six. I spoke to them and they said nothing they can do. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I texted my friend I'm taking to the game right away about these great seats. Receive a full refund of your purchase 2. Be the first one to find this review helpful. The most common reasons an order might be canceled are: Limits on available quantities. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. DoNotPay can be by your side during the process and help you sue any company in small claims court. Hi guys. DoNotPay doesnt care about that. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Just a heads up. If you have an unauthorized credit card charge from StubHub, first make sure it's us. All you need to do is follow these short steps below: Voil! Doesn't matter that it happened while you were asleep. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. see the email we sent you for moredetails. So Stub Hub would get double the money if a seller cancels? The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. All Rights Reserved. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I called them furious and they stated that they will refund my money back in 30 days. I had tickets that sold on a different platform without me knowing. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Any com. And let's face it, that's the most important part. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Privacy Policy. As this price comparison shows, both services have a wide variety of seats available and are usually . Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Privacy Policy. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Ben - Los Angeles, California. Click here for details See all additional. Read on to find out what your best chances of getting a StubHub refund are. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Under their sellers policy, section 3. This is ridiculous. From what I understand, there's about 50 brokers . They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. With only these four steps, your refund request is faxed. They cost $4,970 (4,100). We value your privacy. After StubHub fees, my deposit was supposed to be $495. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Portugal. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. StubHub: $245 - $542. 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