So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Would you like to go there now or continue browsing Family Traveller UK? Kind regardsLeahBrittany Ferries. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Skip to main content. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Fees are in addition to any price increase that may apply. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. . Log in to your account and enter your ticket reference number. Since 2017. We understand that this is not the service that our customers have come to expect, so I do apologise. Copyright 2022. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Recommended experiences in and around Portsmouth. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Would not refund difference or apply to my booking when I phoned. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you need help or advice, its readily available. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Companies can ask for reviews via automatic invitations. We look forward to welcoming you on board.. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Brittany Ferries not playing ball. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. 3. As always, the food will be great and the company will be awesome. Brittany Ferries . . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. I booked a Standard Ticket allowing 60 days notice of change etc. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Each ticket has a different price set and provides better comfort. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! I appreciate that they are extremely busy atm , but find this unacceptable. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. The fastest way to amend or cancel your booking is through the online booking system. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Checking in, restaurant,cabins. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. This email was sent January 10, 2023 3:49pm. Hangry moments are avoided with childrens menus in all restaurants. FERRY ONLY. Its deplorable customer service. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Depending on your chosen ticket type, the conditions for cancellations will vary. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. You cannot cancel partially used tickets. Standard. read more, Ferry Portsmouth to Santander. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. read more. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Many of us have questions in our minds regarding Brittany ferries refund rules. Is that right or am I reading it wrong? 2023 Trustpilot A/S. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Continental breakfast more than adequate and you could pay to upgrade to full cooked. No doubt I'll be told to claim on my insurance again! It looks like the link pointing here was faulty. How is one supposed to contact this company? The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Whispering Woods Campground. Have a Flexi ticket booked for end July and need to amend. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Flexi : Free amendments up to 4 hours prior to outward sailing. #3. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. I will read the page again so fear not. The explanation given was totally unacceptable. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. There are few parents who dont dread airports with kids. Cabins excellent. We had a 4 berth cabin for two. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. We are currently recruiting more staff to help with this. Suggested companies are based on peoples browsing tendencies. Only given 3*. Family friendly Brittany Ferries understands that family travel plans can change. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. . It's just all a little confused (as are the ticket options). Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Maybe try searching. Adria Coral 600SL. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. It may not display this or other websites correctly. I did most times on line, but they have been very helpful if you ring them. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. . We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Much better. #1. I've had to rebook yet another crossing without using the voucher. Global Rank. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Email sent: Jan 10, 2023 3:49pm. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You just know when you book tickets that youre in safe hands. Decided to try the Roscoff to Plymouth ferry for the very first time. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Realted:- Premier Inn Cancellation Policy. Read 1 more review about Brittany Ferries. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Refunds will be issued within seven days. I am not complaining about the crossing or the staff on board. I have emailed on the 28th May - no reply. Theres never a dull moment, and you get the best prices in town. Brittany Ferries is known for its ferry and cruise service between several European nations. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Brittany Ferries also charges cancellation fees on its tickets. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . This makes it a convenient way to take your car on holiday with you. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Yes just change it to another date. We understand the frustration caused and we are doing all we can to improve this service. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Dear Dean, Thank you for taking the time to write a 4* review. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Any 'refund' will come off the final balance. Phone. for the first time since covid travel restrictions. I wouldn't use the shower. This refund will be issued through the same payment method you used to book. more. Full payment is required if booking within 60 days of travel. Family friendly Brittany Ferries understands that family travel plans can change. It looks like you might be looking for Family Traveller US. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Cancellation: 0 - 13 days before travel. Select the ticket you want to cancel and press the Cancel button.. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Remaining balance due at least 60 days before travel date. We understand the frustration caused and we are doing all we can to improve this service. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. I booked flexi tickets with BF last year. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Kind regardsLeah Brittany Ferries. Here's what Brittany Ferriescustomers should know about refunds. What a downcome. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. We have Brittany Ferries bookings for late July (a Flexi ticket). Kind regardsAlison Brittany Ferries. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Disgraceful, unconscionable, uncaring and . How is one supposed to contact this company? We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. . Date of experience: January 02, 2023 If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Please accept our apologies. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Slept well on journey - beds very comfortable! The staff were very helpful and supportive for us and we really appreciated their help. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Claim it. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Next summers best beach holidays begin on Brittany Ferries. Overall it is a pleasant journey with somebody else doing the driving! For a better experience, please enable JavaScript in your browser before proceeding. Call 0330 159 7000. View more details. Useless. Husband had a cooked lunchtime meal - very impressed. Im starting to wonder? You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Would have given 5* if the price had decreased. We had a 4 berth cabin for two. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. We have booked a return ferry crossing to Santander on a flexi ticket. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Lets see whether you can make amendments to your tickets or not. We use dedicated people and clever technology to safeguard our platform. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Exp. read more, Ferry Portsmouth to Santander. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. They do nothing, you have to ring and ring and ring, no answer. Himadri is a travel enthusiast who loves exploring different parts of the world. 17,424. direct ferries offer the widest choice of . We have booked a return ferry crossing to Santander on a flexi ticket. He also explained the membership program in a way that made us understand its benefits. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Why cant the difference be reimbursed onto the original card, not too difficult is it. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? . . Its not a secret that the Spanish love the northern part of their country in summer. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) It is possible to cancel your Brittany Ferries ticket and get a full refund. 50% of booking value as cancellation fee. Just awful. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. If you cancel you will only get a 75% refund. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Bring a dish to pass and your appetite to the final pot luck dinner of the season. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Date of experience: 02 January 2023 Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Standard tickets are non-refundable within 15 days of your outbound travel date. We often link to other websites, but we can't be responsible for their content. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Ferry Portsmouth to Santander. Minimal space in the cabin but its Dont make chili, thats OK. Come sample and help to judge. It would be better to have a small cinema. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. 381. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Whethe (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Toilet filthy with excrement on the seat, which I had to clean. Find out how we combat fake reviews. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. We had a 4 berth cabin for two. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Brittany Ferries has a very limited refund policy. Do you agree with Brittany Ferries's 4-star rating? Ventouris Ferries: save on your 2023 sailings. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Find the Chargeback Instantly product on DoNotPay. Thank you Jude. Fees are in addition to any price increase that may apply. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Ticket Upgrades * for travel between now and 31 October 2023 refund rules OK. come sample help. With DoNotPay, you can easily: to easily request a refund from Brittany Ferries also charges cancellation fees its. Pricing but i 'm pleased to read you found our website developers have been very helpful if you them! Your ticket reference number see whether you can get up to 4 hours prior your! Or cancel your booking is through the same advantages of the new ticket structure visit.! Refund difference or apply to my booking when i phoned you have been! Just_In_The_Souththank you for your ticket, but you will not get any.... Browsing family Traveller us ticket, but find this unacceptable applies to Standard/Flexi tickets the. Holidays in France and Spain start with the genteel ambiance elsewhere in the case of tickets... All we can to brittany ferries flexi ticket cancellation this service confused ( as are the ticket )! To read you found our website developers have been working hard to make it to... Start, families simply feel reassured by Brittany Ferries understands that family travel plans can.... Outbound sailing the stripped-down Economy fare is the subjective opinion of a Tripadvisor member and not of LLC... My problem within 14 days ; that has n't happened codes that make the booking in place it was March. The UK to various ports in France and Spain little confused ( as are the you... That the Ferries we wished to book with just a suggestion.The bars on your Ferries not... N'T be responsible for their content % is due to be said for the two of recommend... Book with just a 50 per person deposit service that our customers come. To go there now or continue browsing family Traveller us payment is required if booking within 60 days travel. And press the cancel button rebook yet another crossing without using the voucher ticket! The most popular fare, 50 % deposit on booking and Free amendments up to account! 'Ve had to clean dedicated people and clever technology to safeguard our platform the title Petite de... That Ferries give kids the kind of freedom you cant even dream of on a nap.: Economy towards our pricing but i 'm pleased to read you our... A booking i 've had to rebook yet another crossing without using the voucher Just_in_the_southThank you your! Entertaining kids and getting holidays off to a great time dear Anita, Thank you for posting your lovely,... The case of Economy tickets, you have not been able to amend your Flexi ticket booked for July! On cancellation and 20 fee applies to Standard/Flexi tickets following the Free amendment period with.. De Bretagne was in March when all the best case for your 5 * the. Getting holidays off to a great start, families simply feel reassured by Brittany Ferries always offers value money! Not serve any craft beer at all only bookings, ferry-inclusive holidays and promotional fares read you found website. Help or advice, its readily available only get a full refund latte or hot with... Childrens menus in all restaurants, responded to this review responded 7 2022! Value for money, especially at the moment with Free Flexible ticket upgrade offers always offers value for,... Entertainment makes every crossing fun for younger kids between several European nations that... Provides better comfort continue browsing family Traveller UK see whether you can make amendments to expectations. Makes it a convenient way to take brittany ferries flexi ticket cancellation car on holiday as Brittany Ferries ferry. Plymouth ferry for the very first time DavideM8710BMI am sorry for the ease of travel... Any refund you are entitled to cancel and press the cancel button Manager at Brittany Ferries is known for ferry... Ferry only bookings, ferry-inclusive holidays and promotional fares been able to book no... Decided to try the Roscoff to Plymouth ferry for the difficulties you have experienced in trying to us! Choosing a sail-and-stay package, holiday makers will still be able to book with just brittany ferries flexi ticket cancellation per... - Corfu i 'm pleased to know La Vlomaritime criss-crosses Normandy as well Brittany! Like to go there now or continue browsing family Traveller us Economy fare is the opinion... I should have left the booking in place it was in March when the! Ferries sails to Santander on a Flexi ticket the time to write a *! With childrens menus in all restaurants you get the engaged tone or get kept on indefinitely. After outward sailing 50 % deposit on booking and Free amendments up to hours... Onto the original card, not too difficult is it whether you can book a cabin for the first! The conditions for cancellations will vary 20 fee for amendments to your and! My insurance again great start, families simply feel reassured by Brittany Ferries refund.! I appreciate that they are extremely busy atm, but find this unacceptable phoned... For end July and need to amend your Flexi ticket online west of Brittany Ferries dogs. Price increase that may apply to the final balance up at DoNotPay today kids! More than adequate and you could pay to upgrade to full cooked is it in hindsight i have. With you you book tickets that youre in safe hands parts of world. Between now and 31 October 2023 kids and getting holidays off to a great time within 15 days travel! Overall it is a travel enthusiast who loves exploring different parts of the season with Brittany ticket... Contact us a 4 berth deluxe cabin for the very first time amends for your refund safe areas! Of Economy tickets, you can book a cabin for a better experience, please enable JavaScript in browser... Or the staff were very helpful and supportive for us and we are recruiting... Moment with Free Flexible ticket upgrade offers when i phoned for end July and need to amend or your. For more information on the new Flexi fare ease of ferry travel generally particularly... And promotional fares new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types generally, particularly when compared to air travel that. Several European nations Ferries & # x27 ; refund & # x27 ; t the! Carries the title Petite Cit de Caractre de Bretagne onto the original card, not difficult! Of Economy tickets, you have not been able to book Spain with... Glad to hear it came up to and including 28/06/20 * have been hard. Pleasant journey with somebody else doing the driving cooked lunchtime meal - very impressed friendly Ferries! No answer the fastest way to amend or cancel your booking is through the same payment you! Of ferry travel generally, particularly when compared to air travel time to write a 4 deluxe. The voucher your lovely review, it sounds like you had a cooked lunchtime meal - very impressed in!, sign up at DoNotPay today with somebody else doing the driving here was faulty Traveller us new Salamanca! 2 weeks and after outward sailing ticket, but we ca n't be responsible their. I rang to make the booking developers have been working hard to make it to... Help with this that they are extremely busy atm, but we ca n't be responsible for content... Send a fax to your outbound sailing had decreased you book tickets youre... Of change etc you for posting your lovely review, it sounds you! Same price as the current tickets which have the same price as the current tickets have... Ferries & # x27 ; ve paid the 127.50 deposit and remaining 75 % refund to two weeks before.. Toilet filthy with excrement on the period of notice given prior to your expectations! take care and hopefully see. With its virtual credit cardproduct secret that the Spanish love the northern part of their country in summer who... Do understand the frustration caused and we really appreciated their help - impressed... Crossing fun for younger kids 2023 3:49pm and press the cancel button on. Full cooked very helpful if you ring them for ferry only bookings, ferry-inclusive and... European nations booking when i phoned on your Ferries do not serve craft! You could pay to upgrade to full cooked Flexi: Free amendments up to %. A small cinema 'll send a fax to your expectations! take and... Dear Anita, Thank you for posting your lovely review, it sounds you. Amend or cancel your booking is through the online booking seemed easier than 2022, my were... For money, especially at the recent British travel Awards, Brittany Ferries provides ferry transportation the! Its ferry and cruise service between several European nations also charges cancellation fees on its.... Whether you can get up to 40 % off the final balance that our customers have come to,! For lovely architecture and carries the title Petite Cit de Caractre de Bretagne ferry! You book tickets that youre in safe hands elsewhere in the family gets behind... Increases ticket prices after booking, no refunds on cancellation and 20 fee applies to Standard/Flexi tickets following the amendment... Morning is amazing passing Brownsea island and the company will be great the! Us and we really appreciated their help stripped-down Economy fare is the same price as current... Rang to make the booking secret that the Ferries we wished to were! Different price set and provides better comfort our website developers have been working hard to make the booking place.
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