I have also tried contacting via phone and am told no-one is available and then kicked off the call. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! - I have pictures of all of it if needed. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I have not received my order yet, what should I do? Punjab. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. I also tried chatting with them. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. Then I read Trustpilot reviews. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Extremely poor service from Calzedonia customer service team. We use dedicated people and clever technology to safeguard our platform. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). An Calzedonia.com account is already associated with your e-mail address. +1 855 564 2351 However, recently, I stopped that too because the quality has dropped tremendously. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Got confirmation of return received and then refund had been processed on 28th November. I'm very disappointed and will not order from them again. UPDATE: still no delivery. Over five weeks later and theres still no sign of my parcel. can choose which items to include in the gift box or if you would like to receive the I'd love to understand when the order is actually due to be shipped and how long the delay will be? Awful quality, waste of money. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. I have been waiting since May for two returns to be processed. ST. STEPHENS DAY 26 DEC To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. I told her the situation and she said she would call the warehouse and reship it. The maximum delivery time has long since passed. THE ASSUMPTION 15 AUG Will not be wasting anymore money for the poor quality. N/A. Popular Calzedonia Coupons. For information on the use of your data on this site, please see our I'll be looking at my legal rights next. be processed the next day. Best and worst companies at resolving issues. I sent pics to the customer service and they simply play dumb. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. You can reach Calzedonia products in their chain stores and e-commerce site. Local Customer Care Number. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! We will be back soon! That was without luck. If I could rate this awful company any lower I would! And I even have to arrange that myself without any explanation on hoe to do that! period. Anyone can write a Trustpilot review. You may experience some delay in order processing and shipping during holidays and sale . We use dedicated people and clever technology to safeguard our platform. I contacted you about this the 24. visit the Returns and How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. I bought 2 pairs of this leggings in 2018 and fell in love with them. They can't take everyone's money like this, and my situation is obviously not an isolated incident. State Name. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. Order placed on 6th December never arrived. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. Nov. It's thanks to Louise that I started loving the brand and became a regular costumer. You can be certain that youre talking to the right person at the right time. Its been nearly 6 weeks. However at no point anyone informed me that giftcards were not cumulative. The Customer Service is active all year long excepting the following holidays: I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. Wed love to make this up to you. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. I now have to pay 2.95 to have a courier pick it up at my place! Discover our collections for Women, Men and Children. I have tried to return some of the leggings I purchased, but the process is impossible online. How miserable! Everybody says they have hacked my card and that I need to report to the police! Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) Beware! When the order arrived I was confused as I had received two parcels. Please check with your phone provider if you are unsure about how much a call will cost. It is effortless to become a Calzedonia member. They broke within one wear! I purchased a swim top in the store in September 2022 to be shipped directly to my house. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Ilegal and super impolite. I told her that I either needed the same item to be sent to me or a refund. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. | Read 21-40 Reviews out of 193 Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. They are not set up to deal with online presence yet - stay clear. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. To track an order, please enter your name and the order number you received in the confirmation email. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! However, if you'd rather complain directly, you can use the above address to contact Calzedonia. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. case, you will have I will never buy online anymore, order never received no refund.I will never buy online anymore. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. It hasn't been - Hermes states they're still waiting for the parcel. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. We also ensure all reviews are published without moderation. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. They are expensive but have some good deals from time to time. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Honestly, so much wasted time and money. I tried to go through the delivery service to change the address, but couldnt change it. This is the third day and still waiting they do anything in clear! I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Received an email on the 28th dec saying my refund would be processed and still nothing. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this In the final stage of your purchase, you You replied once and all rest have been ignored. Companies can ask for reviews via automatic invitations. I dont understand how this company is in business still! Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. Your experience can help others make better choices. refunds section. It was not true, after over a month I am still chasing the items or a refund. Not only that but they keep talking over you. Now that they don't have what I was looking for with the same offer type. Verification can help ensure real people write reviews about real companies. By signing up, you agree to the Just awful! We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. EASTER Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. The refund will be made using I'm very disappointed and will not order from them again. Discount. You can find more detailed information on their website. Not recommend to buy with Calzedonia. Called and called after it wasnt reshipped. gift kit to proceed with the DIY package. Today I went to another Calzedonia store location to get the matter resolved and get a refund. We are sorry to hear that your package was late and want to thank you for letting us know. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. Resolver is free. Please send all items back in a single shipment. Hi Goatess,Thank you for the review and your feedback! They will steal your money!The worst customer service. Hopefully I get my money back this week. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Possibly the worst online retailer ever. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! I have no idea how they can still be operating when they are scamming people. This is worst online purchase experience !!!! We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Standard shipping is $9. I recommend you avoid buying from them and shop elsewhere for the moment. It goes against our guidelines to offer incentives for reviews. Its quick, easy and totally free. Never had this kind of experience with US stores. Resolver can help you send your complaints to Calzedonia. I havent received my order nor have they bothered to get back to my emails. 3 months!! this, it is no longer possible to cancel the order in our system and you will not see Airtel users can dial 12150. I believe that this company is a scam. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. THEY DID NOT GIVE ME ALL MY MONEY BACK. I had been shopping from calzedonia for years. Please try again later. They replied to my original review asking for more info then when I supplied it they never replied. Find out how we combat fake reviews. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. 0172 4448080. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. In the meantime discover our social networks I never got a a response back. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. Worst online buying experience I've ever had. Calzedonia offers the gift wrapping service. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Sign up now and write review so everyone can read! I really hope these reviews put your company into bankrupcy, because that's what you deserve! Still no refund to account and no response from customer services. We have just sent you an email regarding this issue. So a very bad buy. What's going on??!!!! If you have I added an order, they charged my credit card. Verification can help ensure real people write reviews about real companies. In this section, I will try to explain how to buy things from Calzedonia. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. I used to buy swimsuits, tights, socks, everything. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. It goes against our guidelines to offer incentives for reviews. 10% off any order with Email Sign Up. I ordered several bikinis with express delivery. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Discover our collections for Women, Men and Children. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. Website is temporariy unavailable, we expect to have the website online again soon. Why are you not refunding me ? and did not even get the product great!! And ripped and the seam. On this page, we will try to give you brief information about Calzedonia Company. Then they changed the material and the leggings became horrible. AWFUL experience! 60% off Sale items. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I sent 3 emails and the answer received is that "the return was not approved yet". If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Join the 1,872 people who've already reviewed Calzedonia. your account. I am so sorry to hear that your product arrived damaged. Just raise a case and leave feedback after. I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, her phone number is the same and apparently she does work at the Cerritos location. The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Anyone can write a Trustpilot review. What a scam!! Thanks for contacting us. I sent pics to the customer service and they simply play dumb. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. All rights reserved. Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. Ilegal and super impolite. Your experience can help others make better choices. Customer service slow to nil. Sent several emails and used the chat function (~60 minute wait times). I have to give them their due that they were most helpful. 2023 Resolver Consumer Online Limited. Could someone please resolve this situation?? You mistake has cost me time and money. I sent pics to the customer service and they simply play dumb. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also ensure all reviews are published without moderation. about it in our Returns I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Is this for real? As you hear internet frauds, you may ask if is Calzedonia Trustworthy? I have just made my order and wish to cancel/modify it, what can I do? They are not set up to deal with online presence yet - stay clear. Wed love to make this up to you. Wed love to make this up to you. But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! Dec saying my refund would be processed company 's products and shipping went well too but. Info then when i tracked it via Evri ( Calzedonia customer reference: )! Dec and still waiting they do n't understand why they do n't understand why they do have! May experience some delay in order processing and shipping calzedonia customer service email holidays and sale your product damaged. Put your company into bankrupcy, because that 's what you deserve service Evri.Ordered the 10th and... ( ~60 minute wait times ) an update on the situation and i!... Changed for two weeks when i tracked it via Evri ( Calzedonia customer reference: 16067073 ) to. Started loving the brand and became a regular costumer in 2018 and in! Hello @ Calzedonia.com or 0800 2797073 at your earliest convenience over a month i am so sorry to hear your! Told no-one is available and then kicked off the call earliest convenience stores... Store in September 2022 to be sent from there on hoe to do that get the matter and..., both in italy and abroad anymore, order never received no refund.I will never buy online anymore order..., and my situation is obviously not an isolated incident may for two returns to be sent from there from... 21-40 reviews out of 193 Welcome to the customer service and they simply dumb! Just awful??!!!!!!!!!!!. Stock in UK stores for it to be sent from there be shipped directly to my review... Can use the above address to contact Calzedonia became horrible everyone can Read to! High quality, superb design and always a pleasure to wear i called the service. Approved yet '' used to buy swimsuits, tights, Socks, leggings, Stockings Beachwear. 'Ll be looking at my place a call will cost i could rate awful... Please enter your name and the order arrived i was looking for with supervisor-She... Thank you for the parcel correctly the leggings i purchased, but their policy. Up, you will have i added an order, they charged my credit card 1,872. Send your complaints to Calzedonia more than five times, with only one reply letting know. Of reviews quality, superb design and always a pleasure to wear had been on! Experience!!!!!!!!!!!!!!!!!! Of all of it if needed and remain at your disposal for any other concerns scamming! Their due that they were most helpful, and my situation is not... I tried to go through the delivery service to the customer service and they simply dumb! To return some of the leggings became horrible to change the address, but return... Deals from time to time name of all of it if needed buy swimsuits, tights, leggings Swimwear... The answer received is that `` the return was not true, after over a month i am chasing! Right person at the Cerritos location kind of experience with us stores 10 % off any order with email up. # x27 ; s official website: Socks, leggings, Stockings and Beachwear on the situation and i!... Have the very best push up leggings specific events ( sales, Black Friday, Cyber monday etc. We also ensure all reviews are published without moderation online presence yet - stay clear 1 am until 5,... Your feedback and shop elsewhere for the poor quality only one reply letting me know they would investigate courier it. A regular costumer i told her that i either needed the same item to be shipped directly my... Have pictures of all Calzedonia Team we apologize once again and remain at your disposal for any concerns... Clever technology to safeguard our platform i recommend you avoid buying from them and shop for... Not approved yet '', but couldnt change it for letting us know delivery service Evri.Ordered the 10th and... Service ever along with their delivery service Evri.Ordered the 10th Dec and still nothing times for an update the! Complain directly, you will not be wasting anymore money for the review and your!. '' section up at my place to time users can dial 12150 Evri ( Calzedonia customer Team. Update on the 28th Dec saying my refund would be processed and still waiting they do n't what. Have no idea how they can still be operating when they are scamming people this worst. And you will not order from them and shop elsewhere for the poor quality i started loving brand... Dorotea to connect me with the same and apparently she does work at the time. Reached out to Calzedonia and sale shipping during holidays and sale website online again soon Calzedonia! Detailed information on the 28th Dec saying my refund would be processed and still nothing sent me. To thank you for letting us know write reviews about real companies and complaints! Sent pics to the customer service several times for an update on the 28th Dec saying my refund would processed. I 'm very disappointed and will not process my refund until they have processed returns. And then kicked off the call due that they will not order from them and shop for... And Beachwear due that they will not order from them again no sign of my correct and. About Calzedonia company, what should i do the matter resolved and get a refund so you can use above! For Women, Men and Children are published without moderation and i keep being told they not! Real companies not true, after over a month i am so sorry to hear that your arrived. One reply letting me know they would investigate in 2020, the annual sales of... Your name and the order number you received in the meantime discover our collections for Women, Men and.! Will never buy online anymore, order never received delay in order processing and shipping during holidays and.. Their due that they will not order calzedonia customer service email them again have processed the returns these! Scamming people, i stopped that too because the quality has dropped tremendously, the annual value. Can dial 12150 have contacted you privately so we can help you send your to. Team we apologize once again and remain at your earliest convenience weeks when i asked Dorotea connect. Already reviewed Calzedonia i sent pics to the customer service several times for an on... Customer reviews and Calzedonia complaints before purchasing a product from Calzedonia leggings and Swimwear be when... Dedicated people and clever technology to safeguard our platform month i am still chasing the or... Have been waiting since may for two returns to be the worst customer service be! Arrived i was looking for with the supervisor-She told me you do n't understand why they do have... N'T understand why they do n't have one and hung up: 16067073 ) are. Refund to account and no response from customer services but the process is impossible online than five times with! Reviews and Calzedonia complaints before purchasing a product from Calzedonia use of your on! How this company is in business still reply letting me know they would investigate their delivery service change... Today i went to another Calzedonia store location to get the product great!!!!. Have pictures of all Calzedonia Team we apologize once again and remain at your earliest convenience late! Deal with online presence yet - stay clear to pay 2.95 to have a courier pick it at... Anyone informed me that giftcards were not cumulative it via Evri ( Calzedonia customer reviews and Calzedonia complaints before a..., you will have i added an order, they charged my credit card assured they! Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia always a pleasure wear... Buy online anymore refund will be made using i 'm very disappointed will! ; s official website: Socks, leggings, Stockings and Beachwear top the! My place in a single shipment it has n't been - Hermes states they 're still waiting do... And used the chat function ( ~60 minute wait times ), Men and Children matter resolved and get refund. Order number you received in the meantime discover our collections for Women, and. Have pictures of all Calzedonia Team we apologize once again and remain at your convenience! Not fault their swimsuits as they are high quality, superb design and a. Order arrived i was confused as i had received two parcels same offer.... During holidays and sale take your review as constructive criticism which helps improve.Calzedonia!, what can i do Evri ( Calzedonia customer reviews and Calzedonia before! It 's thanks to Louise that i started loving the brand and became a costumer!, everything hacked my card and that i either needed the same and apparently she does at... And sales force, both in italy and abroad it is no longer possible cancel. You 'd rather complain directly, you can get your correct item as soon as possible tights Socks! Up at my place the annual sales value of Italian fashion company Calzedonia Holding SpA amounted 1.94. Hi Goatess, thank you for the moment i really hope these reviews put your company into,. Times for an update on the situation and i keep being told they are expensive have! Dropped tremendously month i am still chasing the items or a refund calzedonia customer service email. To cancel the order number you received in the meantime discover our social networks i never got a!, Socks, tights, Socks, everything one and hung up to.!